Contact us within 14 days of a charge and we refund it in full. No justification required.
Write to billing@bossa-ventures.com from the address on your account. Replies may take up to one business day.
1. Who this applies to
This policy covers every application operated by Bossa Ventures LLC, a limited liability company registered in the State of Wyoming, United States, with its business address at 8200 NW 41st Street, 2nd Floor, Doral, FL 33166.
2. The refund window
If you are not satisfied, contact us within 14 days of a charge and we will refund that charge in full. You do not need to give a reason. This applies to first charges and to renewals alike.
3. Renewals you did not intend
If an automatic renewal was charged and you had not used the application during that period, contact us and we will refund it, including after the 14-day window. We would rather refund a charge than have you dispute it with your bank.
4. How to request a refund
- Email billing@bossa-ventures.com from the address on your account, or use the contact form on our Support page.
- Tell us which application the charge relates to and the date and amount, or forward the receipt.
- We confirm within one business day and process approved refunds the same day we confirm.
5. How the money reaches you
Refunds are issued to the original payment method. Once we process a refund, the funds typically appear within 5 to 10 business days, depending on your bank. We cannot refund to a different card or account.
6. Purchases made through Apple or Google
Subscriptions bought inside an iPhone or Android application are billed by Apple or Google, and their refund policies apply. We cannot issue those refunds ourselves.
- Apple: request a refund at reportaproblem.apple.com, signed in with the Apple Account used for the purchase.
- Google Play: request a refund from Order history in the Google Play Store app or at play.google.com.
If a store refuses a refund you believe is fair, write to us anyway. We will look at the case and help where we can.
7. Before you dispute a charge
If you see a charge you do not recognise, please contact us before opening a dispute with your bank. Charges from us appear under the name of the application you subscribed to, which may not match the company name. We can identify the charge and refund it in minutes; a bank dispute takes weeks and locks the payment while it runs.
8. Your statutory rights
This policy is in addition to any rights you have under the consumer law of your country, including statutory withdrawal rights where they apply. Nothing here limits them.
9. Contact
Refunds and billing: billing@bossa-ventures.com
Customer support: support@bossa-ventures.com
Legal: legal@bossa-ventures.com
Postal: Bossa Ventures LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States